Terms of Service
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1. Acceptance of Terms & Product Description
By accessing the ecoboutique.ai platform, operated by Ecoboutique LLC DBA Eco Boutique Labs ("EcoBoutique," "we," "us"), interacting with our physical kiosks, or engaging with our AI voice agents, you ("User") agree to these Terms of Service. If you use the service on behalf of a business, you represent that you have authority to bind that entity.
Digital Concierge is EcoBoutique's AI voice agent and scheduling service for local businesses ("Sub-Businesses"). Sub-Business owners may optionally connect Google Calendar so Digital Concierge can check availability and book service appointments on their behalf during live customer interactions. Use of the Google Calendar integration is governed by these Terms and our Privacy Policy.
2. AI Interaction & Voice Disclosure
Automated System Identification: You acknowledge that our voice agents are automated systems powered by artificial intelligence. Our agents identify themselves as AI at the start of every interaction.
Monitoring and Recording: You provide express consent for EcoBoutique and its Sub-Businesses to record, transcribe, and analyze voice interactions to fulfill requests such as bookings and payments, provide a record of the transaction, and perform quality assurance and sentiment analysis.
3. SMS Messaging & One-to-One Consent
Our platform facilitates call-to-text transitions:
- Specific Consent Only: When you request a link through our AI agent, consent to receive SMS is limited to the specific Sub-Business you are interacting with at that moment.
- No Blanket Consent: Consent to one Sub-Business does not grant another Sub-Business or EcoBoutique the right to contact you for marketing or unrelated purposes.
- No Lead Sharing: EcoBoutique does not sell or share lead lists. Contact information is used solely to facilitate the transaction you initiated.
- Message Frequency: You receive a limited number of messages per session, typically a link and confirmation. Reply STOP to opt out.
4. Interactive Guided Experience
- Transition to Web UI: A link sent by SMS may direct you to a web interface. Subsequent guided steps occur within that browser session to minimize SMS intrusions.
- Session-Based Data: Sessions are linked to your specific interaction. Closing the browser or completing the transaction terminates the active session.
5. Payments and Financial Transactions
- Third-Party Processing: Payments are handled by secure, PCI-compliant third-party processors. EcoBoutique does not store full credit card numbers.
- Agent Limitations: Our AI agents are programmed never to ask for, and users should never speak, full Social Security numbers or sensitive financial passwords over the voice line.
6. Platform “Sub-Business” Liability
- EcoBoutique provides the technology, but the Sub-Business owning the kiosk or phone line is the seller of products or services.
- EcoBoutique is not responsible for the fulfillment, quality, or legality of goods or services provided by Sub-Businesses.
- Disputes regarding a purchase or booking must be directed to the specific Sub-Business identified during the AI interaction.
7. Prohibited Use
Users may not:
- Attempt to jailbreak or manipulate an AI agent into performing unauthorized tasks.
- Use the interface to transmit defamatory, obscene, or unlawful material.
- Interfere with kiosk hardware or attempt to bypass security protocols.
8. Limitation of Liability
To the maximum extent permitted by law, Ecoboutique LLC DBA Eco Boutique Labs shall not be liable for indirect, incidental, or consequential damages arising from use of the AI agent or kiosk platform.
9. AI Interaction Disclosure
Users acknowledge that they are interacting with an artificial intelligence system.
10. Multimedia Handoff (Voice to SMS)
Our AI voice agents may transition a voice interaction to an SMS-based experience to facilitate customer support or allow you to view multimedia content.
- Program Description: You may receive SMS links from the AI voice agent to facilitate customer support or view multimedia content.
- Message Frequency: Message frequency varies based on user interaction.
- Standard Rates: Message and data rates may apply.
- Opt-Out: Text STOP to the number to cancel. We send one confirmation of the opt-out.
- Help: Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.
See our SMS / Messaging Terms for complete program details.
11. Termination
- By You: Sub-Business owners may terminate their account through dashboard settings or by emailing hello@ecoboutique.ai. Termination revokes connected integrations and removes associated data within 30 days as described in the Privacy Policy.
- By Us: We may suspend or terminate access for violations, non-payment, or activity creating risk or legal exposure. Where reasonable, we provide notice and an opportunity to cure.
- Effect: Sections governing liability, warranty disclaimers, and accrued obligations survive termination.
12. Disclaimer of Warranties
The Platform, AI voice agents, kiosks, and third-party integrations are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation. EcoBoutique does not warrant that AI-generated responses, scheduling decisions, or third-party data will always be accurate, complete, or current.
13. User-Initiated AI Concierge Requests
You may begin a concierge request by texting a keyword, question, instruction, or media file to a number published by Eco Boutique or an identified Sub-Business, including through a QR code that opens your messaging app. By sending the request, you agree to receive messages reasonably necessary to respond to and complete it.
The Platform may route a request to different specialized AI agents. Requests may include questions, research, recommendations, digital-content creation, applications, opportunity inquiries, or other concierge services. These are examples only; available agents and formats may change while the overall purpose remains responding to requests initiated by users.
Messages may include an acknowledgment, secure session link, clarifying questions, status updates, and a notice or link when a result is ready. Message frequency varies with activity and request complexity. Message and data rates may apply. Reply STOP to opt out or HELP for help. Opting out may prevent us from completing a request by SMS.
14. User Media & AI-Generated Results
You retain your rights in content you submit. You grant Eco Boutique and the identified Sub-Business limited permission to host, copy, transform, analyze, and transmit that content as reasonably necessary to provide, secure, and support the requested service. You represent that you have the rights and permissions needed to submit the content.
AI-generated or AI-assisted results may contain errors or unexpected content. You are responsible for reviewing a result before publishing, distributing, relying on, or using it. Unless separately agreed in writing, the Platform does not guarantee that a result will be unique, fit for a particular purpose, or free from third-party claims.
15. Linked Web Sessions & Request-Specific Consent
A message may contain a unique link connecting your mobile request to a web session where you can provide details, upload media, review results, or complete a secure transaction. Treat the link as private and do not forward it. We may expire a link or require additional verification to protect the session.
Consent created by an inbound request is limited to that request and closely related service messages. A request about an opportunity may receive a direct response and enrollment steps, but does not authorize unrelated or recurring promotional texts. Any such marketing program requires a separate opt-in, and consent is not a condition of purchase.
See our SMS / Messaging Terms for complete messaging program details.
Contact
Questions about these terms may be sent to support@ecoboutique.ai.